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Smart temperature control: regulates how hot the dryer air gets by circulating through hot and cool cycles, so there’s no overheating or harming your dog’s skin.

• Custom noise reduction: runs quieter, making for a more calming and enjoyable blow-drying experience all around.

• 3 speed settings: offers more control in tailoring the drying process to your dog’s needs.

• 4 attachments: includes brushing comb, concentrated nozzle, smoothing nozzle, wide-tooth comb nozzle.

• Lightweight and portable: convenient enough to bring with you on any adventure.

PET DRYER 1-YEAR LIMITED WARRANTY

Thank you for choosing our pet dryer to keep your furry loved one clean and dry. We are committed to providing you with a quality product that enhances the grooming process for you and your pet.

In the unlikely event that you experience any defects in materials or workmanship with your pet dryer within the first year of purchase, we will repair or replace it free of charge.

TERMS AND CONDITIONS

1. This warranty is valid for one (1) year from the date you receive your product.

2. This warranty covers defects in materials and workmanship only. It does not cover damage resulting from misuse, neglect, accidents or unauthorized repairs.

3. Repair or replacement under this warranty does not extend the original warranty period. 

4. This warranty is non-transferable and applies only to the original purchaser.

5. All warranty claims must be submitted here with photos of your item and your order number. Do not dispose of any defective items; we will need them to assess your claim and will be unable to process your claim without them.

6. We reserve the right to deny claims that we believe are abusing this policy.

EXCLUSIONS

1. Damage caused by improper maintenance or use. Please make sure to read the instructions manual before using the pet dryer. 

2. Damage caused by power surges, lightning, floods or other natural disasters. 

3. Damage caused by unauthorized modifications or repairs.

HOW TO INITIATE WARRANTY

In the event that your pet dryer requires warranty service, please contact our customer service team at info@modu.pet. Please include your order number in the subject line as well as photos and videos of your product. If your pet dryer needs to be replaced, you will receive a discount code to order a new one free of charge. *Please note that shipping will not be included for warranty orders at this time. 

PROCESSING TIME

Please allow us 1-2 business days to process your order. Once your order is ready to ship, you will receive an email with shipping confirmation details. Orders placed before 12 p.m. Eastern Time will be processed the same day.

DELIVERY

Free standard shipping is available for all orders over $100 CAD/$72 USD.

Please note that we do NOT ship outside of Canada and the United States at this time.

ORDERS WITHIN THE UNITED STATES AND CANADA

Barring any unforeseen circumstances or circumstances outside of MODU's control:

• Canadian orders can be expected to arrive in 1-4 business days.

• US orders can be expected to arrive in 3-7 business days.

Free shipping will be applied at checkout for orders over $100 CAD/$72 USD.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@modu.pet. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return/exchange questions at info@modu.pet.

SOMETHING WRONG WITH YOUR ORDER?

Please inspect your order upon reception and contact us immediately if any of the items are defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Please note that used products are not eligible for return due to sanitary reasons. Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and then let you know if the refund was approved. If approved, we will automatically credit your refund to the original form of payment within 10 business days. 

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@modu.pet.